Privacy Policy — me064 Casino

1. Introduction & Data Controller

This Privacy Policy ("Policy") describes how me064 ("me064," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors who access the me064 Casino platform at me064.app (the "Platform").

me064 is the data controller responsible for your personal data processed in connection with the Platform. me064 operates under PAGCOR regulatory oversight and is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and all issuances of the National Privacy Commission of the Philippines.

By registering an account or using the me064 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the me064 Platform.

2. Data We Collect

2.1 Registration Data

When you create a me064 account, we collect the following personal information: full legal name, date of birth, Philippine mobile number, email address, residential address, and chosen username. This information is required to create and maintain your account and to verify your eligibility to use the Platform.

2.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and the Anti-Money Laundering Act of the Philippines, me064 is required to verify the identity of all players. For KYC purposes, we may collect copies of: a valid Philippine government-issued photo ID (PhilSys ID, passport, driver's license, UMID, voter's ID, or PRC ID), proof of address (utility bill, bank statement, or barangay certificate), and proof of payment method ownership. Biometric data (such as a selfie for liveness verification) may also be collected where required by our KYC process.

2.3 Financial Data

When you make deposits or request withdrawals, me064 collects payment-related information including your GCash number, PayMaya (Maya) account details, bank account details (account name, account number, bank name), and transaction history. me064 does not store full debit card numbers on its servers — card data is processed by our PCI-DSS compliant payment processors.

2.4 Gaming Activity Data

me064 automatically records your gaming activity on the Platform, including: games played, wagers placed, wins and losses, session duration, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

2.5 Technical & Device Data

When you access the me064 Platform, we automatically collect certain technical data including: IP address, device type and model, operating system, browser type and version, screen resolution, and general geographic location (derived from IP address). This data is used for security monitoring, fraud prevention, and Platform optimization.

2.6 Communications Data

If you contact me064 customer support via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Data

me064 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and managing your me064 player account, including processing deposits, withdrawals, and bonus claims.
• Identity Verification: Verifying your identity and age (21+) as required by PAGCOR regulations and Philippine law.
• Regulatory Compliance: Fulfilling our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act, and other applicable Philippine laws, including reporting suspicious transactions to the AMLC.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behavior and applying responsible gaming tools where appropriate.
• Customer Support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve the me064 Platform, game selection, and user experience.
• Marketing Communications: Sending you promotional offers, bonus notifications, and news about me064 — but only where you have provided your consent to receive such communications. You may withdraw this consent at any time.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, me064 processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary to perform our contract with you (the me064 Terms & Conditions), including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with our legal obligations under PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws.
• Legitimate Interests: Processing necessary for me064's legitimate interests in fraud prevention, security monitoring, Platform improvement, and responsible gaming compliance, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit the me064 Platform. me064 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, and analyze usage patterns.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game lobby filters, and responsible gaming tool configurations.
• Analytics Cookies: Collect anonymized data about how players use the Platform to help us improve the user experience. me064 uses only first-party analytics and does not share raw analytics data with third-party advertising networks.
• Security Cookies: Used by our fraud prevention systems to detect suspicious login attempts and unusual account activity.

5.3 Managing Cookies

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the me064 Platform. Essential cookies cannot be disabled as they are required for the Platform to operate securely.

6. Data Sharing & Disclosure

me064 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya (Maya), and banking partners for the purpose of processing deposits and withdrawals. These processors are bound by their own privacy policies and applicable Philippine financial regulations.
• KYC & Identity Verification Providers: Third-party identity verification services used to conduct KYC checks as required by PAGCOR and AML regulations.
• Game Providers: Where technically necessary, limited game session data may be shared with our licensed game providers to facilitate gameplay and resolve disputes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by a valid court order, subpoena, or other legal process.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud prevention service providers who process data on our behalf under strict data processing agreements.

7. Data Security

me064 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and the me064 Platform.
• AES-256 encryption for sensitive personal data stored in our databases.
• Multi-factor authentication options for player accounts.
• Regular penetration testing and security audits by independent cybersecurity firms.
• Role-based access controls ensuring that me064 staff can only access personal data necessary for their specific job functions.
• Comprehensive security incident response procedures, including mandatory breach notification to the NPC within 72 hours of discovery of a personal data breach that poses a real risk of serious harm.

While me064 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your me064 account credentials and for notifying us immediately of any suspected unauthorized access.

8. Data Retention

me064 retains your personal data for the following periods:

• Active Account Data: Retained for the duration of your me064 account and for a period of five (5) years following account closure, as required by PAGCOR licensing conditions and Philippine AML regulations.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, in compliance with the Anti-Money Laundering Act.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, as required by Philippine financial regulations.
• Customer Support Communications: Retained for two (2) years from the date of the communication, unless the communication relates to an ongoing dispute or legal proceeding.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines on data disposal.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by me064:

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 12. me064 will respond to all verified data subject requests within thirty (30) days of receipt. We may request proof of identity before processing your request to protect against unauthorized access to your data.

10. Children's Privacy

The me064 Platform is strictly intended for persons aged 21 years and above. me064 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete all personal data collected, and report the matter to PAGCOR as required by our licensing conditions.

If you are a parent or guardian and believe that a person under 21 in your care has registered a me064 account, please contact our support team immediately so that we can take appropriate action.

11. Changes to This Policy

me064 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When we make material changes to this Policy, we will notify registered players via email or in-platform notification at least fourteen (14) days before the changes take effect.

The updated Policy will be posted on this page with a revised effective date. Your continued use of the me064 Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

12. Contact & Data Protection Officer

me064 has appointed a Data Protection Officer (DPO) as required by the Data Privacy Act of 2012 and NPC regulations. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our DPO:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to acknowledge all privacy inquiries within 3 business days and provide a full response within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.